Refund Policy

We want SiteBoost AI customers to receive the service and plan access described at the time of purchase.

Refund requests are reviewed based on the circumstances of the transaction, the service delivered, applicable law and the payment method used.

A refund may be considered when there is a duplicate or erroneous charge, when paid access was not delivered because of a confirmed SiteBoost AI issue, when the purchased service was materially different from what was presented at checkout, or when a refund is required by applicable law.

Other reasonable refund requests may be considered on a case-by-case basis.

A refund may be declined where substantial service usage has already occurred, where a customer simply changes their mind after receiving and using the purchased access, where service restrictions resulted from a material violation of the Terms & Conditions, or where the issue is outside SiteBoost AI's reasonable control.

Nothing in this section limits mandatory consumer rights that apply under law.

If a SiteBoost AI purchase is configured as a recurring subscription, cancellation prevents future renewal according to the subscription terms shown at checkout.

Cancelling a subscription does not by itself reverse a charge that has already been completed. A separate refund request may be required.

Contact SiteBoost AI using the support contact listed in your account communications or Lemon Squeezy order receipt.

Please provide your order reference, account email, product or plan name and a short explanation of the issue. Do not send full card numbers, card security codes or other sensitive payment credentials to SiteBoost AI.

Purchases completed through Lemon Squeezy are processed within Lemon Squeezy's payment system. When a refund is approved, Lemon Squeezy may process the refund back through the supported payment method and update the applicable transaction records.

Refund capabilities and timing can vary by payment method and transaction age.

Lemon Squeezy's purchaser information is available at Lemon Squeezy Buyer Support.

Lemon Squeezy may independently investigate or refund transactions that are reported as fraudulent, erroneous or identified as high risk, in accordance with its own payment and risk policies.

A chargeback is different from a voluntary refund and is initiated through a payment provider or issuing financial institution. Customers are encouraged to contact support first when they believe a billing error can be resolved through the normal refund process.

This Refund Policy does not remove or restrict refund, cancellation or consumer rights that cannot legally be waived under applicable law.

We may update this Refund Policy to reflect changes in SiteBoost AI services, Lemon Squeezy processing rules or applicable law. The current version will be published on this page.